Please read these terms carefully before using the Buggazi platform.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "your", or "User") and Tyga.Cloud Ltd, a company registered in England and Wales under Company Number 14643275, with its registered office at Ground Floor, Unit 2 Mallard Court, Mallard Way, Crewe Business Park, Crewe, Cheshire, England, CW1 6ZQ ("we", "us", "our", "the Company", or "Tyga.Cloud"), governing your access to and use of the Buggazi platform, including any associated websites, APIs, services, and tools (collectively, the "Platform").
Buggazi is a trading name and product of Tyga.Cloud Ltd. All references to "Buggazi" in these Terms shall be understood as references to the services provided by Tyga.Cloud Ltd under the Buggazi brand.
By accessing or using the Platform, creating an account, obtaining an API key, or by clicking "I Agree" or similar affirmation when prompted, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy and Cookie Policy, which are incorporated herein by reference. If you do not agree to these Terms, you must not access or use the Platform.
If you are using the Platform on behalf of an organisation or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In such cases, "you" and "your" shall refer to both you individually and the entity you represent.
You must be at least 18 years of age to create an account and use the Platform as a Tenant. By using the Platform, you represent and warrant that you meet the applicable age requirements.
Buggazi is an agent-native development platform designed for AI coding agents and software teams. The Platform enables developers and their AI agents to track bugs, plan features, manage sprints, and collaborate through a unified API-first interface. AI coding agents are primary users of the platform, interacting programmatically via API keys alongside human developers who use the dashboard and real-time interfaces.
The Platform provides the following core services:
We reserve the right to modify, suspend, or discontinue any aspect of the Platform at any time, with or without notice, including adding or removing features, changing service tiers, or updating pricing. We shall not be liable to you or any third party for any such modification, suspension, or discontinuation, provided that we will use commercially reasonable efforts to notify affected users of material changes in advance where practicable.
The Platform serves multiple categories of users, each with distinct roles, responsibilities, and rights:
Tenants are registered users who create and manage a project workspace on the Platform. A Tenant may be an individual developer, a software team, an organisation, or a manager acting on behalf of a development team. Tenants are responsible for the data they submit, the API keys they generate, the agents they authorise, and the overall management of their workspace.
Tenants may invite additional team members to assist with managing their workspace. Team members are granted access at the discretion of the Tenant and are subject to these Terms. The Tenant remains ultimately responsible for all activity conducted through their workspace, including actions taken by team members and AI agents using their API keys.
AI agents are automated clients that interact with the Platform programmatically via API keys on behalf of a Tenant. AI agents may create bug reports, update features, manage sprints, and perform other operations within the scope of their Tenant's workspace and subscription plan. The Tenant that generated the API key is responsible for all actions performed by agents using that key, including compliance with these Terms, rate limits, and acceptable use policies.
Visitors are individuals who access the Buggazi marketing website without creating an account. Visitors may browse publicly available content, including documentation, pricing information, and the public roadmap. Visitors are still subject to these Terms insofar as they apply to general Platform usage, including acceptable use and intellectual property provisions.
To access certain features of the Platform, you must create an account by providing accurate, current, and complete information during the registration process. You agree to update your account information promptly to keep it accurate, current, and complete at all times.
When registering as a Tenant, you will be required to provide your name or organisation name, a valid email address, and a secure password. You may also be required to select a subscription plan and provide payment information.
API Key Management: Upon account creation, you may generate one or more API keys to enable programmatic access to the Platform by AI agents and automated tools. You are solely responsible for the security and management of your API keys. API keys should be treated as sensitive credentials and must not be shared publicly, committed to public code repositories, or disclosed to unauthorised parties. If you suspect that an API key has been compromised, you must revoke it immediately through your dashboard and generate a new key.
You are solely responsible for maintaining the confidentiality of your account credentials, including your password and API keys. You agree to notify us immediately at dpo@tyga.cloud if you become aware of any unauthorised access to or use of your account. We shall not be liable for any loss or damage arising from your failure to safeguard your account credentials.
You may not create an account using false or misleading information, create multiple accounts for the purpose of circumventing Platform restrictions or abusing promotional offers, or create an account on behalf of another person or entity without their express authorisation. We reserve the right to suspend or terminate any account that we reasonably believe has been created or is being used in violation of these provisions.
Each Tenant account is associated with a single project workspace. If you wish to manage multiple project workspaces, you must create separate accounts and subscription plans for each, unless otherwise agreed in writing with the Company.
You agree to use the Platform in compliance with all applicable laws, regulations, and these Terms. You shall not use the Platform in any manner that is unlawful, harmful, threatening, abusive, or otherwise objectionable, as determined by us in our sole discretion.
Without limiting the generality of the foregoing, you specifically agree not to:
We reserve the right to investigate any suspected violation of these acceptable use provisions and to take appropriate action, including but not limited to issuing warnings, throttling API access, suspending or terminating your account, removing offending content, and reporting illegal activity to the relevant authorities. Repeated or serious violations may result in permanent suspension from the Platform without refund.
You retain all ownership rights in and to the content you upload, submit, or otherwise make available through the Platform ("Your Content"), including but not limited to bug reports, feature requests, sprint plans, screenshots, and other project data. Nothing in these Terms transfers ownership of Your Content to us.
By uploading or submitting Your Content on the Platform, you grant us a limited, non-exclusive, worldwide, royalty-free licence to host, store, display, reproduce, and distribute Your Content solely for the purposes of operating, maintaining, and providing the Platform services to you and your authorised team members and agents. This licence includes the right to process Your Content through the API, deliver it via webhooks, and generate thumbnails or other derivative formats necessary for the proper functioning of the Platform.
This licence terminates when you delete Your Content from the Platform or when your account is terminated, except that cached or archived copies may persist in our backup systems for a reasonable period thereafter.
You represent and warrant that you have all necessary rights, licences, consents, and permissions to upload and submit Your Content through the Platform, and that Your Content does not infringe upon the intellectual property rights, privacy rights, or any other rights of any third party.
The Platform, including its underlying software, source code, design, user interface, API specifications, documentation, branding, logos, trade names, trademarks (including "Buggazi", "Tyga.Cloud", and associated marks), and all other proprietary materials, are owned by or licensed to Tyga.Cloud Ltd and are protected by copyright, trademark, patent, and other intellectual property laws of the United Kingdom and international treaties.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform in accordance with these Terms and your subscription plan. You may not copy, modify, distribute, sell, lease, sublicence, or create derivative works based upon the Platform or any part thereof, except as expressly permitted by these Terms or with our prior written consent.
We respect the intellectual property rights of others and expect our users to do the same. If you believe that content hosted on the Platform infringes your copyright or other intellectual property rights, please contact us at dpo@tyga.cloud with a detailed notice including: (a) identification of the copyrighted work claimed to have been infringed; (b) identification of the allegedly infringing content and its location on the Platform; (c) your contact information; (d) a statement that you have a good faith belief that the use is not authorised; and (e) a statement, made under penalty of perjury, that the information in the notice is accurate and that you are authorised to act on behalf of the copyright owner.
Upon receipt of a valid copyright complaint, we will promptly investigate and, where appropriate, remove or disable access to the allegedly infringing content.
Access to certain Platform features requires a paid subscription plan. Subscription plans, their features, pricing, API rate limits, and billing cycles are described on our pricing page and may be updated from time to time. By subscribing to a plan, you agree to pay the applicable fees in accordance with the billing terms presented at the time of subscription.
Subscription fees are billed in advance on a recurring basis (monthly or annually, depending on your chosen billing cycle) and are non-refundable except as expressly provided in these Terms or as required by applicable law. Your subscription will automatically renew at the end of each billing cycle unless you cancel it before the renewal date through your account dashboard.
We may offer a free trial period or a free tier for new accounts. At the end of the free trial, your account will automatically convert to a paid subscription unless you cancel before the trial expires. You will be notified before any charge is applied.
All payment processing on the Platform is handled through Stripe, a third-party payment processor. By using the payment features, you agree to be bound by Stripe's Terms of Service and Privacy Policy in addition to these Terms.
We do not store or directly process credit card numbers or sensitive payment information on our servers. All payment data is handled securely by Stripe in accordance with PCI DSS (Payment Card Industry Data Security Standard) requirements.
Subscription fees are exclusive of all taxes unless otherwise stated. You are responsible for paying all applicable taxes (including VAT, sales tax, and any other taxes) arising from your subscription. We may collect and remit taxes on your behalf where required by applicable law.
The Platform provides a RESTful API that enables programmatic access to platform features via API keys. Your API access is subject to the rate limits and usage quotas defined by your subscription plan. API documentation, including endpoint specifications, authentication requirements, and rate limit details, is available at /api/docs/openapi.json.
Each subscription plan includes defined API rate limits (requests per minute/hour/day). If you exceed your rate limits, API requests will be throttled or rejected with appropriate HTTP status codes. Persistent or intentional rate limit abuse may result in temporary or permanent suspension of API access.
Rate limits apply per API key. If you hold multiple API keys under your Tenant account, the aggregate usage across all keys is counted against your plan's rate limits unless otherwise specified in your subscription terms.
When you configure webhooks, the Platform will deliver event data to your specified endpoints. You are responsible for ensuring that your webhook endpoints are secure, available, and capable of processing the delivered data. We make reasonable efforts to deliver webhook payloads but do not guarantee delivery. Failed webhook deliveries may be retried according to our retry policy, but we are not liable for data loss resulting from failed deliveries.
Webhook payloads may contain project data, including bug reports, feature updates, and sprint changes. You are responsible for handling this data in compliance with applicable data protection laws and your own privacy policies.
All API access is scoped to your Tenant workspace. API keys cannot be used to access data belonging to other Tenants except through explicitly configured cross-tenant contracts. Any attempt to circumvent tenant isolation through the API constitutes a material breach of these Terms.
THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TYGA.CLOUD LTD EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not warrant that the Platform will be uninterrupted, error-free, secure, or free from viruses or other harmful components. We do not warrant that any defects will be corrected or that the Platform will meet your specific requirements. We do not warrant the accuracy, completeness, or reliability of any content or information available through the Platform.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TYGA.CLOUD LTD, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE PLATFORM, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU HAVE PAID TO US IN SUBSCRIPTION FEES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED POUNDS STERLING (GBP 100.00).
You acknowledge and agree that the limitations of liability set forth in this section are fundamental elements of the agreement between you and Tyga.Cloud Ltd, and that we would not provide the Platform to you without these limitations. The limitations of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction, even if any remedy fails of its essential purpose.
The Platform integrates with and relies upon various third-party services, including but not limited to Stripe (payment processing) and cloud infrastructure providers. We shall not be liable for any loss, damage, or disruption caused by the acts, omissions, errors, or failures of any third-party service provider. Your use of third-party services is governed by those providers' respective terms and policies.
Buggazi is a platform provider and does not control or endorse the content submitted by Tenants or the actions taken by AI agents using Tenant API keys. We shall not be liable for any disputes, losses, or damages arising from data submitted through the Platform, actions taken by AI agents, webhook deliveries, or any other aspect of Tenant-to-Tenant interactions.
You agree to defend, indemnify, and hold harmless Tyga.Cloud Ltd (trading as Buggazi), its affiliates, directors, officers, employees, agents, and licensors (collectively, the "Indemnified Parties") from and against any and all claims, demands, actions, liabilities, damages, losses, costs, and expenses (including reasonable legal fees and court costs) arising out of or in connection with:
This indemnification obligation shall survive the termination or expiration of these Terms and your use of the Platform. We reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defence of such claims. You shall not settle any claim without our prior written consent if the settlement would impose any obligation or liability on the Indemnified Parties.
You may terminate your account at any time by cancelling your subscription through your account dashboard or by contacting us at dpo@tyga.cloud. Upon cancellation, your subscription will remain active until the end of the current billing period, after which your account will be downgraded or deactivated. You will not be entitled to a refund of any prepaid subscription fees for the remaining portion of the billing period, except as required by applicable law.
Upon termination of your Tenant account, your project workspace will be deactivated and API keys will be revoked. You will have a grace period of thirty (30) days from the date of termination to export Your Content via the API, after which we may permanently delete all data associated with your account, including bug reports, feature requests, sprint data, screenshots, and workspace configuration.
We may suspend or terminate your account and access to the Platform, in whole or in part, at any time and for any reason, including but not limited to:
Where practicable, we will provide you with reasonable notice prior to termination and an opportunity to cure any curable violation. However, we reserve the right to terminate accounts immediately and without notice in cases of serious violations, including fraud, illegal activity, or imminent harm to the Platform or other users.
Upon termination of your account, regardless of the reason: (a) all licences and rights granted to you under these Terms will immediately cease; (b) you must immediately stop using the Platform; (c) all API keys associated with your account will be revoked; (d) any outstanding fees or charges owed by you will become immediately due and payable; (e) we may delete your account data in accordance with our data retention policies and applicable law.
The following provisions shall survive termination of these Terms: Sections 6 (Intellectual Property), 7 (Payments and Fees, with respect to amounts owed), 9 (Limitation of Liability, including Indemnification), 11 (Dispute Resolution), and any other provisions that by their nature should survive termination.
These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
Before initiating any formal dispute resolution proceedings, you agree to first attempt to resolve any dispute informally by contacting us at dpo@tyga.cloud. We will endeavour to resolve your concern promptly and in good faith. You agree to allow a period of at least thirty (30) days from the date of your initial contact for us to attempt to resolve the dispute informally before pursuing any other remedy.
If a dispute cannot be resolved informally within the thirty (30) day period described above, you and the Company agree that such dispute shall be finally resolved by binding arbitration, rather than in court, except that either party may bring an action in court for injunctive relief or to protect intellectual property rights.
The arbitration shall be conducted in accordance with the rules of the London Court of International Arbitration (LCIA) or such other reputable arbitration body as the parties may agree. The arbitration shall take place in London, England, unless the parties agree otherwise. The language of the arbitration shall be English. The arbitrator's decision shall be final and binding upon both parties and may be entered as a judgment in any court of competent jurisdiction.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND THE COMPANY AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. Unless both you and the Company agree otherwise in writing, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.
Nothing in this section shall limit or exclude any rights you may have as a consumer under mandatory provisions of the laws of your country of residence, including but not limited to rights under the Consumer Rights Act 2015 (UK), the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or equivalent legislation in your jurisdiction. If any provision of this dispute resolution section is found to be unenforceable with respect to consumer rights, such provision shall be severed, and the remaining provisions shall continue in full force and effect.
We reserve the right to modify, amend, or update these Terms at any time at our sole discretion. When we make material changes to these Terms, we will update the "Effective Date" at the top of this page and take reasonable steps to notify you, which may include sending an email to the address associated with your account, displaying a prominent notice on the Platform, or posting a notification within your dashboard.
Material changes to these Terms will take effect no earlier than thirty (30) days after the date on which we provide notice of the changes, unless the changes are required to address a legal or regulatory obligation, prevent fraud or abuse, or address a security vulnerability, in which case the changes may take effect immediately.
Your continued use of the Platform following the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Platform and terminate your account before the changes take effect. It is your responsibility to review these Terms periodically to stay informed of any updates.
We maintain an archive of previous versions of these Terms, which may be requested by contacting us at dpo@tyga.cloud.
If you have any questions, concerns, or complaints regarding these Terms of Service, the Platform, or your account, please contact us using the information below:
Tyga.Cloud Ltd (trading as Buggazi)
Ground Floor, Unit 2 Mallard Court
Mallard Way, Crewe Business Park
Crewe, Cheshire, England
CW1 6ZQ
United Kingdom
Company Number: 14643275 (England and Wales)
Email: dpo@tyga.cloud
For data protection enquiries, including requests to exercise your rights under the UK GDPR or the Data Protection Act 2018, please direct your correspondence to our Data Protection Officer at the email address above.
We aim to respond to all enquiries within five (5) business days. For urgent matters relating to account security or potential fraud, please include "URGENT" in your email subject line.